Bay Area, CA
+ (855) 255 0900
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Caspian IT Group
Create your online business with the latest design trends

Support

IT Support San Jose Bay Area

We’re a leading IT consulting company specializing in providing end-to-end IT services and network design solutions for businesses of all sizes in San Jose, San Francisco Bay Area, California.

Our IT support is powered by latest technology trends to leverage the maximum benefits of technology and gain a competitive advantage among other businesses.

Our IT team of experienced IT consultants and knowledgeable IT Technicians provide expertise and resources to improve your IT operations and business efficiency to meet its productive standards and commercial goals.

Contact us for IT Support in San Jose Bay Area for you business IT requirements.

1. Email: Send your support requests to [email protected]this is the fastest and primary way to get in touch with our team. Please make sure to include a brief description of your issue, your phone number, your username, and, if possible, your computer name. One of our engineers will respond to your request within 4 business hours, ensuring you receive the assistance you need promptly.

2. Monitoring agent installed on your computer: This method is straightforward and ensures our team can quickly address any issues.

  • First, right-click on the Caspian IT Group Agent icon Caspian IT Group Agent, located in the taskbar near the clock, and select ‘Create Service Ticket’.
  • In the new window, enter your work email in the FROM field. Next, provide a brief subject for your issue in the subject line, and in the message box, explain the issue you’re experiencing, including your contact info, username, and computer name, if possible.
  • By default, the ticket’s importance is set to ‘Medium’, but you can change it based on the urgency of the issue.
  • Finally, click ‘Send’ to submit your ticket.

3. If your issue is absolutely urgent, and you’re unable to reach us through other support methods, you can contact us by phone. Call our office at 408-780-0900 during business hours, from 7:00 AM to 6:00 PM, Monday through Friday. Our team is ready to assist you with any critical needs.

Portals

Webmail Portal

Please click the button below to access your Webmail Portal Page.

Caspian customers who uses our mail services can easily get access to their e-mails as well as other services anywhere and on any machines with internet access.

Client Portal

Please click the button below to access our Client Portal page. 

With the Standard Client Portal, you can submit tickets, review the status and history of your tickets , and read news items and announcements published for you.

NOC Dashboard

NOC Dashboard enables our technicians  to access network monitoring platform securely in order to serve our customers more efficiently.

If you are a technician with granted access, please click the button below to login 

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