Bay Area, CA
+ (855) 255 0900
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Caspian IT Group
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IT Help Desk Technician


  • Handle Tier 1 help desk escalations through tickets or phone
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to troubleshoot problems
  • Resolve technical problems with Local Area Networks (LAN),
  • Respond to queries either in person or over the phone.
  • Some travel to customer location is required.
  • Ability to lift 60 lbs.

The applicant must have competent social skills and experience with the following

  • Windows 7/8/10, 2003, 2008, 2012 R2, Mac OS X, Office 365
  • Client PC connectivity – Ethernet, TCP/IP and VPN
  • Experience with remote support applications
  • Familiar with Acronis products, and AVG or ESET security products
  • Familiar with Active Directory, DNS, DHCP, IP Addresses, File and Print Server
  • Microsoft Exchange 2003, 2008, 2010 configuration and maintenance
  • Cisco systems
  • Industry ethics and standards
  • Excellent troubleshooting skills
  • A+ or CCENT is a plus

The applicant must also possess the following

  • B.S. in Computer Science or Information Technology Management
  • Valid Driver’s License
  • Reliable vehicle
  • Excellent communication skills

Training will be provided to ensure consistency and quality. Any programming experience is valued

Employment Application

Fill out the form below carefully and submit your resume